Exchange & Refund Policy

We offer a 14-day easy exchange from the date of delivery.

To be eligible for an exchange, the product must:

• Be unused, unworn and unwashed.
• Be in its original condition.
• Include all original tags and packaging.
• Be free from stains, perfumes, damage or alterations.

Products that do not meet these conditions may not be accepted for exchange.

You may request an exchange if:

• You received the wrong item.
• You received the wrong size.
• The product has a manufacturing defect.
• The product was damaged during delivery.
• You wish to exchange it for another available size or color.

All exchanges are subject to stock availability.

Refunds are offered only under the following circumstances:

• You received an incorrect product.
• You received a defective or damaged product.
• The delivered item is significantly different from your order.
• Your prepaid order cannot be fulfilled because the item is unavailable.

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another mutually agreed method within 7–10 business days.

Original shipping charges are non-refundable. Only the approved value of the eligible product will be refunded.

• Products that have been worn, washed or used.
• Products without their original tags or packaging.
• Items damaged due to customer misuse.
• Customized or personalized products.
• Gift cards, where applicable.
• Clearance, sale or promotional items unless received damaged, defective or incorrect.

1. Contact our Customer Support within 14 days of delivery.
2. Provide your full name and order number.
3. Explain the reason for the exchange or refund.
4. Share clear photos if the item is damaged, defective or incorrect.
5. Wait for approval and return instructions from our support team.
6. Send the product back to AdoreRobe at your own shipping cost.
7. After receiving and inspecting the item, the exchange or refund will be processed if approved.

• The customer is responsible for arranging the return shipment.
• The customer must bear all return shipping charges.
• Original shipping charges paid with the order are non-refundable.
• The product must be securely packed to prevent damage during transit.
• We recommend using a trackable courier service.
• AdoreRobe is not responsible for returned parcels lost or damaged during return transit.

If AdoreRobe sent an incorrect, damaged or defective product, the case will be reviewed by our support team and handled accordingly.

Orders may be cancelled before dispatch by contacting our Customer Support team.

Once an order has been shipped, it cannot be cancelled and will be handled according to this Exchange & Refund Policy.

Please contact us within 48 hours of delivery if you receive a damaged, defective or incorrect item.

Please provide clear photos of:

• The product received.
• The product packaging.
• The courier shipping label.

Our team will review your request and guide you through the next steps.

• Please check the product size chart before placing your order.
• Product colors may vary slightly due to lighting, photography and screen settings.
• Returned items must pass our quality inspection.
• Refunds and exchanges will not be processed before the returned item has been received.
• AdoreRobe reserves the right to refuse requests that do not meet the policy conditions.