Shipping policy

At AdoreRobe, we are committed to delivering your orders quickly and securely across Pakistan. Please read our Shipping Policy to understand our shipping process, delivery timelines, and related information.

Delivery Coverage

We currently deliver to all major cities and towns across Pakistan through our trusted courier partners.

If your location falls outside our standard delivery network, our customer support team will contact you before processing your order.

Order Processing

  • Orders are processed within 1 business day after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, promotions, or festive seasons, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value (if applicable).
  • Any shipping charges paid at the time of placing the order are non-refundable.
  • Customers are responsible for return shipping charges when sending products back for an exchange or refund, unless the return is due to an incorrect, defective, or damaged product sent by AdoreRobe.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS, email, or WhatsApp so you can monitor your shipment.

Delivery Attempts

Our courier partner will attempt delivery according to their standard delivery procedures.

If the courier is unable to deliver due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the parcel may be returned to us. Additional shipping charges may apply for re-dispatching the order.

Address Accuracy

Please ensure that your shipping address and contact information are accurate before placing your order.

AdoreRobe is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Public holidays
  • Severe weather conditions
  • Courier operational delays
  • High order volumes during promotions or sales
  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

Damaged Parcels

If your parcel arrives visibly damaged, please contact our customer support team within 48 hours of delivery and provide clear photos of:

  • The parcel packaging
  • The product received
  • The courier shipping label

Our team will review your request and assist you accordingly.

International Shipping

At this time, AdoreRobe ships only within Pakistan.

We look forward to expanding our delivery services internationally in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: support@adorerobe.pk
WhatsApp: +92 321 0256644
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)