FAQs

Frequently Asked Questions

Find answers to common questions about orders, delivery, payments, sizing, exchanges and refunds.

What is AdoreRobe?

AdoreRobe is a sleepwear and loungewear brand offering stylish, comfortable and high-quality nightwear for women, men and kids across Pakistan.

Do you deliver all over Pakistan?

Yes, we deliver orders across Pakistan through our trusted courier partners.

How long does delivery take?

Orders are usually delivered within 2–5 business days. Delivery times may vary depending on your location, public holidays and courier operations.

How can I track my order?

Once your order is dispatched, you will receive tracking information through SMS, email or WhatsApp, depending on the contact details provided with your order.

What payment methods do you accept?

Available payment methods may include:

  • Cash on Delivery
  • Debit or credit card
  • Bank transfer, where available
Can I exchange my order?

Yes. We offer a 14-day exchange period from the date of delivery. The product must be unused, unworn, unwashed and returned with its original tags and packaging.

Can I get a refund?

Refunds are available only in eligible cases, such as receiving an incorrect, defective or damaged product, or when a prepaid item becomes unavailable. All refunds are subject to inspection and approval.

Who pays the return shipping charges?

The customer is responsible for arranging the return and paying the shipping charges when sending an item back for an exchange or refund.

Are shipping charges refundable?

No. Original shipping charges are non-refundable. Only the approved value of the eligible product will be refunded.

How do I choose the correct size?

Please review the size chart available on the product page before placing your order. Compare the measurements with a similar garment you already own for a better fit.

Will the product color look exactly like the images?

We make every effort to display product colors accurately. However, slight variations may occur because of lighting, photography and different screen settings.

Can I cancel my order?

You may request cancellation before your order is dispatched. Once the order has been shipped, it cannot be cancelled and will be handled according to our Exchange & Refund Policy.

How do I request an exchange or refund?

Contact our customer support team within 14 days of delivery and provide:

  • Your order number
  • Your full name
  • The reason for the request
  • Clear photos if the product is damaged, defective or incorrect
What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and share clear photos of the product, packaging and shipping label. Our team will review the case and guide you through the next steps.

Do you restock sold-out products?

Selected popular products may be restocked. Follow AdoreRobe on social media or subscribe to our newsletter for restock and new-arrival updates.

Is my personal information secure?

We take reasonable measures to protect your personal information. Payment details are processed through trusted third-party payment providers and are not stored directly by AdoreRobe.

How can I contact AdoreRobe?

Email: support@adorerobe.pk
WhatsApp: +92 321 0256644
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (PKT)