Refund policy

Exchange & Refund Policy

At AdoreRobe, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent exchange and refund process. Please read the following policy carefully before requesting an exchange or refund.

Exchange Policy

We offer a 14-day easy exchange from the date of delivery.

To be eligible for an exchange, your item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Have all original tags and packaging intact.
  • Be free from stains, perfumes, damage, or alterations.

Products that do not meet these conditions may not be accepted for exchange.

Eligible Exchange Reasons

You may request an exchange if:

  • You received the wrong item.
  • You received the wrong size.
  • The product has a manufacturing defect.
  • The product was damaged during delivery.
  • You wish to exchange for another available size or color.

All exchanges are subject to stock availability.

Refund Policy

Refunds are only offered under the following circumstances:

  • You received an incorrect product.
  • You received a defective or damaged product.
  • The item delivered is significantly different from what you ordered.
  • Your order cannot be fulfilled due to stock unavailability after payment.

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method or through another mutually agreed method within 7–10 business days.

Please Note:

  • Original shipping charges are non-refundable.
  • Only the value of the eligible product(s) will be refunded.
  • If an order qualified for free shipping and is later refunded, AdoreRobe reserves the right to deduct the applicable shipping charges from the refund amount.

Items Not Eligible for Refund or Exchange

The following items cannot be exchanged or refunded:

  • Products that have been worn, washed, or used.
  • Products without original tags or packaging.
  • Items damaged due to customer misuse.
  • Customized or personalized products.
  • Gift cards (if applicable).
  • Clearance, sale, or promotional items unless received damaged or incorrect.

How to Request an Exchange or Refund

  1. Contact our Customer Support within 14 days of receiving your order.
  2. Share your:
    • Order Number
    • Full Name
    • Reason for exchange or refund
    • Photos of the product (if damaged or incorrect)
  3. Our support team will review your request.
  4. Once approved, we'll provide return instructions.
  5. The customer is responsible for sending the item back to AdoreRobe and bearing the return shipping charges unless the return is due to our error.
  6. After receiving and inspecting the returned item, we'll process your exchange or refund.

Return Shipping

  • Customers are responsible for arranging and paying the shipping charges when returning an item for an exchange or refund.
  • Shipping charges paid at the time of placing the order are non-refundable.
  • The returned item must be securely packed to prevent damage during transit.
  • We recommend using a trackable courier service, as AdoreRobe is not responsible for items lost or damaged during return shipping.
  • If the exchange or refund is due to an incorrect, defective, or damaged product sent by AdoreRobe, we will bear the return shipping cost.

Order Cancellation

Orders can be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, it cannot be cancelled and must follow our Exchange & Refund Policy.

Important Notes

  • Please carefully review the size chart before placing your order.
  • Product colors may vary slightly due to lighting, photography, and screen settings.
  • Exchanges and refunds are processed only after the returned item passes our quality inspection.
  • We reserve the right to refuse any exchange or refund request that does not comply with this policy.
  • Refunds or exchanges will not be processed until the returned item has been received and inspected by our team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of:

  • The product received.
  • The packaging.
  • The shipping label.

Our team will review your request and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us.

Email: support@adorerobe.com
WhatsApp: +92 321 0256644
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)